Overview:
If the game is stuck on the loading screen or won’t load at all, here’s what to do:
Restart Your Device:
Restarting your device can often resolve issues with game loading. Make sure to fully close all apps before restarting.
Check for Updates:
Ensure that both the game and your device’s operating system are up to date. An outdated version may cause loading issues.
Clear Cache or Reinstall:
On supported devices, clear the game’s cache to remove any corrupted files. If the problem continues, uninstall and reinstall the game.
Contact Support:
If the game still won’t load, contact support with your device information and any error messages you received.